Shipping & Returns
Everything you need to know about getting your order and what to do if something isn't right.
Delivery information
Processing time
Everything is made to order, so please allow 3 to 7 business days for your order to be made before it ships. During busy periods (like holidays) this may extend slightly — we'll always let you know.
Domestic shipping (Australia)
We ship across Australia via Australia Post. Standard shipping typically takes 3 to 7 business days once dispatched. Let us know if you have a particular timeframe and we will see what we can do.
International shipping
We currently only ship within Australia. Let us know if you are interested and are from overseas. With enough interest we may start shipping overseas.
Tracking
A tracking number will be emailed to you once your order has been dispatched. If you haven't received a tracking email within your processing window, please get in touch.
Our returns policy
Custom & personalised orders
Because our products are made to order and personalised especially for you, we are unable to accept returns or exchanges for change of mind. Please double-check all details (names, colours, sizes) before placing your order.
Damaged or incorrect orders
If your order arrives damaged or is not what you ordered, we will absolutely make it right. Please contact us within 7 days of receiving your order with a photo of the issue and your order number.
How to contact us
Reach us at simplimade.design@gmail.com or use our contact form. We aim to respond within 1–2 business days.